1. Introduction

At Mobile Recharge AE, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile recharge services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register on our website, express interest in obtaining information about us or our products and services, participate in activities on the website, or otherwise contact us. The personal information we collect may include:

• Contact information (such as name, email address, phone number)
• Billing information (such as credit card details, billing address)
• Account credentials (such as username, password)
• Mobile number and operator information for recharge services
• Transaction history and preferences

2.2 Automatically Collected Information

When you visit our website or use our mobile applications, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Usage patterns and preferences
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may obtain information about you from other sources, such as public databases, joint marketing partners, and social media platforms. This information helps us verify your identity, process payments, and prevent fraud.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and sending related information
• Verifying your identity and preventing fraud
• Responding to your inquiries and providing customer support
• Sending you administrative information, such as updates to our terms, conditions, and policies
• Delivering marketing and promotional communications (with your consent)
• Personalizing your experience and delivering content and product offerings relevant to your interests
• Monitoring and analyzing trends, usage, and activities to improve our website and services
• Complying with legal obligations and protecting our rights

4. How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• With Mobile Operators: To facilitate your mobile recharge, we share necessary information with the respective mobile operators.
• For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• For Legal Compliance: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• To Protect Rights: We may disclose your information to protect the rights, property, or safety of Mobile Recharge AE, our customers, or others.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

We use industry-standard encryption to protect sensitive information transmitted online. We also protect your information offline, where it is stored on secure servers behind firewalls. Access to your personal information is limited to employees who need it to perform a specific job function.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request access to your personal information that we collect and maintain.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request the deletion of your personal information, subject to certain exceptions.
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Withdrawal of Consent: You may withdraw your consent at any time where we relied on your consent to process your personal information.
• Objection: You may object to our processing of your personal information for direct marketing purposes.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly.
• Preference Cookies: These cookies remember your preferences and settings.
• Analytics Cookies: These cookies help us understand how visitors interact with our website.
• Marketing Cookies: These cookies track your online activity to help advertisers deliver more relevant advertising.

You can manage your cookie preferences through your browser settings. However, if you disable cookies, some features of our website may not function properly.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. We advise you to review the privacy policies of any third-party services that you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

11. International Data Transfers

We may transfer, store, and process your information in countries other than your own. Our servers are located in the United Arab Emirates. If you are accessing our website from outside the UAE, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by our service providers in other countries.

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• By email: [email protected]
• By phone: +971 50 123 4567
• By mail: Dubai Marina, Tower B, Floor 23, Dubai, United Arab Emirates